Sessions may be warrant to a non-refundable $50 deposit to hold appointment sessions (If a session has been paid for in full prior to a session taking place, a $50 deposit will be subtracted (-) from the refunded amount as per our non-refundable deposit). *not applicable for gift card.
Models that require shipping to a client or other locations may be subject to a $20-$50 shipping fee. Customers will be notified of this addition cost prior to shipping, and are required to provide accurate shipping details upon request. All shipping costs are evaluated prior to shipping, and customers will be notified of cost exceeding specified fee above. Due to the nature of our products the structural integrity and materials cannot be ensured for safe delivery, our packaging and shipping method are optimized to provide the safe travel of these models however, we strongly advise in store pick-up if possible.
Estimated standard turnaround of models when shipping is an additional 7-10 business days (for in studio sessions) and 3-5 weeks (for on location event based sessions) on top of estimated delivery (7-10 business days) following payment by customer in full pertaining to return and refund policy. Please note* due to unpredictable event volumes all orders purchased at on site events may exceed standard pickup and delivery turnarounds. For order updates and status on your model- please use the “My Orders” tab in your assigned event store or give us a call at 416-966-2539.
Returns and Refunds Policy
At the present time we do not offer a return or refund policy. Once the client has been scanned, digitally enhanced and printed, a refund will not be issued.
If you are unhappy with your product please notify our staff 48hours upon pick-up or delivery of the model and we will do our best to amend the issue to improve and/or modify (where applicable) the model to a desired level of quality within our quality standards. All requests will be subject to a per model evaluation and may exceed the estimated 7-10 business day production turnaround when including but not limited to: props, thin features, multi-bed production, multi-technology production, abnormal colour/texture variations, painting or finish details, dynamic posing and or poses exceeding the scanning platform at the time of scan. We are very demanding about the quality of our products; in case of your dissatisfaction we cannot accept returns or issue refunds.
Please note that our products are sculpted works of custom art and are not a toy. These products should not be treated like a toy, should not be handled like a toy, and may contain traces of toxic material that are non-edible. Thin parts of the model base and structure, including but not limited to body extremities, and props are extremely fragile and can break quite easily. Due to the nature of this form of art we cannot be held responsible for model breakage or damage once the product has been sent to or picked-up by the client or client representative.
Detail and colour tones may vary in our models. Models should not be exposed to water, strong humidity, frost, direct sunlight and or heat over 59 Degrees Celsius, these conditions may be harmful to the surface of the model and can cause fading.
Sculptraits Studios, subsidiary of Objex Unlimited will never sell or share any of the names, addresses, or information in any of our databases. We may collect your information upon request of product literature, samples, and contests or to enable an efficient transaction with our company via contact information for product pick-up, delivery and or sale completion.
We may use your information to keep you up to date on the latest product announcements, special offers, and other information we believe would benefit you under our email subscriptions and notifications. With any electronic correspondence we send, you will always have the ability to immediately opt-out of future mailings. If at any time you have any concerns about the collection, use or storage of your personal information, please do not hesitate to contact us.
Use of Image and Likeness
By submitting your photographs you consent to use there of Sculptraits Studios through either the online upload form or via email, you understand and agree that both your photographs and the resulting models can and may be used on our website, social media sites, in our showroom and in any and all future promotions related to the company or product.
Should you or another person appear in the photographs along with your model, you also acknowledge and agree that you, or they, may be featured in photo albums on our social pages or website.
By purchasing a product through our website and or in stores, you agree to the above outlined policies. These policies are subject to change upon sole discretion of Sculptraits Studio. If you have any concerns please contact us at 419.966.2539.